Grievance Addressal

Nodal Team

We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our nodal team at [email protected] with your complaint reference number and details of grievance.

Working Hours: Monday to Friday; 9:00 am to 6:00 pm

Appellate Authority

If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the appellate authority at [email protected] either directly to the Appellate Authority through email or post or in person, or through the Customer Care Number of the complaint centre.

Points to remember:

1. The working hours for Appellate Authority are between 9:00 am to 6:00 pm from Monday to Friday.


2. While raising an appeal to the Appellate Authority, the complaint details (Ticket ID: unique complaint number you get post registering your complaint with FAAST Care) shared by the complaint centre should be available.


3. The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre.


4. The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.

The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.