IT Infrastructure Management

Your business needs stable and performant infrastructure that keeps pace with your growth and changing needs, not "break-fix then fix-it" approaches that add risks and costs to your budget and reputation.

CredenceIS provides complete solution deployment and support services under its success-proven IT staffing methodology. CredenceIS has also partnered with BIIT Cloud solution private limited to provide inhouse training with top class IT equipment. We are geared-up to take complete ownership of our business partner's IT needs through the complete life cycle - including the requirements analysis activities, post implementation training.

With our Infrastructure Management Services in place, your IT environment will be continuously managed and monitored for availability, performance and compliance.

IT Infrastructure Management

Infrastructure Areas Covered By Our IMS Team

CredenceIS has the best set of trainers possessing multiple global certifications and industry experience working with leading MNC companies.

With our Infrastructure Management Services in place, your IT environment will be continuously managed and monitored for availability, performance and compliance. The way it works in a nutshell is that at any given point of time, our team of experts are constantly monitoring your IT infrastructure, using enterprise grade tools, proactively identifying and fixing faults before it impacts your business.


IT Infrastructure Services

IT Services for your mission critical infrastructure.

Helpdesk

Our IT Service Desk, integrated infrastructure, and applications operations support teams act as a single entity instead of in silos. This provides a single handle, in terms of control, to our customers and also leads to significant cost-savings. CredenceIS has immense experience in transitioning customers from various helpdesks to a centralized service desk which leads to standardization across enterprise operations.

Service components in CredenceIS’s IT Service Desk

Self Help: Enables users to resolve incidents, create requests, report incidents, review the status of submitted requests, and more.

First & Second Level Support: Provides support for logging, tracking, resolution & reporting of help desk incidents & service requests.

Service Request Management: Encompasses all activities commencing from accepting and logging of a service request to request prioritization, request fulfillment, and subsequent closure.

Technical Helpdesk Infrastructure

The Technical Helpdesk takes care of inquiry management, PC support, server support and support of other devices - such as networking devices and PDAs, peripherals such as printers and CCTV cameras. Technical helpdesk outsourcing involves transitioning the technical helpdesk function from within an organization to an external service provider.