Business service management (BSM) is an approach used to manage business IT services. BSM promotes a customer-centric and business-focused approach to Service Management, aligning business objectives with IT or ICT from strategy through to operations.
Business Services are delivered to customers, supporting their needs, sometimes through the support for a business process or directly supporting a service or product delivered to end customers. A business service may be supported by one or more IT Service(s), and may consist almost entirely of IT Services especially where the IT Service is directly customer-facing. Examples include online banking and online shopping.
CredenceIS BSM Software provides a critical framework to make sure that the work of customer-facing and internal teams within an organization is defined and transparent to their customers, who can then influence the functionality and quality of the services they receive. BSM adds a service-centered view across business processes and facilitates economies of scale for services that contribute to multiple processes.
Our success is measured through the success of our customers.
CredenceIS BSM Software and support services help you maintain your business-critical mainframe applications and replace legacy applications. We’re experienced at handling mainframe costs, change requests, cost pressures, and lack of support for niche technologies and packaged solutions.
Most mainframe applications were developed more than 20 years ago. In today’s real-time business environment, that can make them complex and expensive to maintain. These problems are compounded by lack of up-to-date documentation and the attrition of knowledgeable engineers.